E-Solution Professionals Pty Ltd (“Tireweb”) is committed to making the Tireweb website and platform accessible to the widest possible audience, including people with disabilities. We design, build, and test against international accessibility standards and treat accessibility issues as ordinary defects to be fixed.
If something doesn't work for you, please tell us. Email accessibility@esprofessionals.com. We respond within 2 business days and aim to resolve confirmed barriers within 30 days.
1. Our commitment
Accessibility is part of how we build Tireweb, not a feature bolted on at the end. Every new page goes through an accessibility review before release, and we re-audit the site at least twice a year. We believe a tire dealer using a screen reader or keyboard should be able to do the same job as any other dealer on Tireweb.
2. Conformance standard
Tireweb is designed to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. We also reference the European EN 301 549 standard and the U.S. Section 508 Refresh, both of which align with WCAG 2.1 AA.
This statement applies to the marketing site at tireweb.com and the Tireweb dealer, retailer, and admin platforms.
3. Accessibility features
- Keyboard navigation. All interactive controls are reachable and operable with a keyboard, with a visible focus indicator and logical tab order.
- Semantic structure. Pages use proper headings, landmarks, lists, and form labels so assistive tech can navigate them.
- Colour contrast. Text and UI components meet WCAG 2.1 AA contrast ratios (4.5:1 for body text, 3:1 for large text and UI elements).
- Resizable text. Content reflows and remains usable when zoomed to 200% without horizontal scrolling on standard viewports.
- Reduced motion. Animations respect the
prefers-reduced-motionsetting in your operating system. - Form errors. Errors are announced to assistive tech, tied to
their fields with
aria-describedby, and described in plain language. - Images. Meaningful images have alternative text; decorative images are marked so screen readers skip them.
- Forms. Every input has a visible label and required fields are announced both visually and programmatically.
4. Supported assistive technologies
We test with the most recent stable releases plus one previous version of:
| Assistive technology | Tested with |
|---|---|
| NVDA | Firefox, Chrome (Windows) |
| JAWS | Chrome, Edge (Windows) |
| VoiceOver | Safari (macOS & iOS) |
| TalkBack | Chrome (Android) |
| Dragon NaturallySpeaking | Chrome (Windows) |
5. Known limitations
Despite our best efforts, some content may not yet be fully accessible. Active areas of work include:
- Legacy admin tools. A small number of internal admin screens built before 2022 use older patterns we are migrating. Target: Q4 2026.
- PDF documents. Some older invoices and reports are not tagged. New PDFs generated after Jan 2026 are tagged and pass automated checks.
- Third-party widgets. Embedded providers (chat, payments) follow their own accessibility standards, which we track and pressure vendors to improve.
- Live data tables. Very large catalog tables can be challenging with screen magnifiers; we offer alternative filtered views as a workaround.
6. Testing and review
We combine automated testing (axe-core on every build) with manual review (keyboard, screen reader, and zoom) on every new feature. Twice a year we engage an external accessibility consultancy to audit the platform and publish a remediation plan for any findings.
7. Report a barrier
If you run into something that doesn't work — a page you can't navigate, a button you can't reach, contrast that's too low — please let us know. We treat accessibility reports as urgent bugs.
- Email: accessibility@esprofessionals.com
- Form: Contact page — choose “Technical support”
Please include the page URL, the browser and assistive technology you're using, and a brief description of what isn't working. We acknowledge reports within 2 business days and aim to resolve confirmed barriers within 30 days.
8. Formal complaints
If you are not satisfied with our response, you may also contact your local accessibility regulator. In the United States, this is the U.S. Department of Justice (ADA); in Australia, the Australian Human Rights Commission; in the EU, your national accessibility body under the European Accessibility Act.